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About us

  • arc Counselling Services is a Health NZ funded specialist addictions service provider operating within the rohe of Ngāti Tūwharetoa. The mahi/philosophy of Kōtahi anō to kaupapa; ko te ōranga ō te iwi underscores the agency’s commitment to providing high-quality counselling services to the Taupō, Mangakino and Turangi communities as well as the rest of Southern Lakes.

  • The range of counselling provided covers a complexity of issues relating to the broader issues of substance mis-use, abuse and dependency as well as counselling for gambling and related issues. Concerns that arise as a result of substance mis-use such as personal and social problems, mental and physical health and wellbeing, depression, anxiety, life stress, and trauma can also be addressed within the counselling context.

  • We work in the spirit of Manākitanga; Partnership to support recovery and wellness for those entering our service.  We commit to working with our communities to implement care/treatment that is holistic and heartfelt in both primary mental health and addictions.

  • Our team are well qualified, engage in regular supervision and are dedicated to their professional development.  All clinical staff are members of ethical bodies which oversee and maintain competence for ongoing safe and ethical practice.

  • arc Counselling Services is a family/whanau inclusive practice providing support for individuals, couples and family/whanau with counselling, education, information and when appropriate referral to other health and social service sector providers.

  • arc Counselling Services is an approved referral centre for those clients who require referral to residential treatment centres, in regard to alcohol and other drug related issues.  We are also an approved New Zealand Transport Agency Assessment Centre to provide assessments for those who have been indefinitely disqualified from holding a driver license because of drink driving offences.  We are also EAP service providers.

Support Group

Our mission

Kōtahi anō to kaupapa; ko te ōranga ō te iwi
There is only one purpose to our work: it is the wellness and wellbeing of the people



Opening Hours

9am - 4pm Monday-Friday


67 Paora Hapi Street

PO Box 1129

Taupō 3330

Phone: 07 377 1132


33 Turanga Place

Turangi 3353

Phone: 07 386 6132


60 Rangatira Drive


Freephone: 0800 227 5272

arc Counselling Services

Referrals are welcome from: self, whanau/families, allied health services, community agencies, lawyers, employers, probation services, Alcohol Helpline, Gambling Healthline.

Please call or email, for us to send a referral form

Cost: There is no charge for our services*

(*NZTA fees may apply)

0800 227 5272

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